Cancellations & Refunds
Making Your Reservation Experience Clear and Stress-Free
We understand that travel plans can change. Our cancellation and refund policy is designed to be clear, fair, and transparent while helping us manage vehicle availability for all customers. Please review the information below before making your reservation. For complete details, please refer to our official policy documents.
Cancellation Policy
Cancellation Timeframes
To qualify for a refund, cancellation requests must be submitted within the timeframes outlined below.
48 Hours or More Before Pickup
Full Refund
Reservations cancelled 48 hours or more before the scheduled pickup time are eligible for a 100% refund of the booking deposit or prepayment.
24–48 Hours Before Pickup
50% Deposit Forfeited
Reservations cancelled between 24 and 48 hours before pickup will incur a cancellation fee equal to 50% of the booking deposit.
Less Than 24 Hours Before Pickup
Deposit Non-Refundable
Reservations cancelled less than 24 hours before the scheduled pickup time will result in 100% forfeiture of the booking deposit.
No-Show Policy
Missed Pickup Appointments
Reservations are held for up to two (2) hours after the scheduled pickup time.
If you do not arrive within this period and have not contacted P&BC Car Rentals, your reservation will be classified as a No-Show and may be cancelled.
In the event of a No-Show, the full booking deposit or one day's rental charge (whichever is greater) will be forfeited.
Early Returns
Returning Your Vehicle Early
If you choose to return your rental vehicle before the agreed return date, no refund or credit will be issued for unused rental days.
This policy allows us to effectively manage vehicle availability and future reservations.
Flight Delays & Exceptional Circumstances
Unexpected Travel Delays
We understand that circumstances beyond your control can affect your travel plans.
In the event of verified flight delays, airline cancellations, or severe weather, P&BC Car Rentals may waive applicable late cancellation fees.
Where eligible, 100% of your booking deposit may be applied toward a new reservation within twelve (12) months of the original booking date.
Supporting documentation may be required.
How to Cancel Your Reservation
Need to Cancel or Make Changes?
If your travel plans change, please contact P&BC Car Rentals as soon as possible.To help us process your request quickly, please provide:
Your reservation number
Your full name
Your scheduled pickup date
The reason for your cancellation or requested - change (if applicable)
Our team will review your request and confirm any applicable refund or cancellation charges in accordance with our policy.
Security Deposit Refunds
Security Deposits
Any security deposit, fuel deposit, or payment authorization collected separately from your booking deposit will be released or refunded once the cancellation has been processed, provided no additional charges apply.
Please note that refund processing times may vary depending on your bank or payment provider.
Need Assistance?
We're Here to Help
If you have questions about our cancellation policy, refund process, or an existing reservation, our team is ready to assist.
We're committed to providing clear communication and exceptional customer service every step of the way.
Important Notice
The information on this page provides a summary of P&BC Car Rentals' cancellation and refund policy.
By confirming a reservation, customers agree to the terms outlined in the official Rental Agreement, Terms & Conditions, and Cancellation Policy. We encourage all customers to review these documents before completing their booking
Rental Agreement
Review the complete rental agreement outlining your responsibilities, vehicle use, and rental obligations.
Terms & Conditions
Learn about our rental policies, driver requirements, security deposits, insurance, and vehicle usage guidelines.
Cancellation Policy
Understand our cancellation, refund, rescheduling, and no-show policies before making your reservation.